Membership Services Specialist
Job Summary:
Join the team responsible for cultivating the support of the 75,000 members whose contributions make up PBS Wisconsin's single largest source of revenue each year. This Membership Services Specialist role is a rewarding opportunity for someone who is conscientious and detail-oriented, motivated to problem-solve and troubleshoot as part of a team, and committed to stewarding positive relationships with donors and community members to advance a vital public service mission.
A typical workday for this Membership Services Specialist includes communicating directly with PBS Wisconsin members, entering and updating account information in a fundraising database, and completing tasks to support seasonal projects such as on-air fund drives, the annual member survey or sweepstakes. Examples of project tasks could include sending schedule emails to volunteers, meeting with operations or IT staff to plan set-up for the next drive's phone bank, or making updates to training materials.
Attention to detail, commitment to positive and respectful communication, resilience in the face of change and ambiguity, comfort learning new software and procedures, and strong coaching skills to guide volunteers and donors using software and web applications are essential to success in this role. The Membership Services Specialist must be able to work effectively both with a team to accomplish shared goals, and independently to complete tasks and projects with minimal direct oversight.
Because the Membership Services Specialist interacts with sensitive data on a regular basis, this position will primarily be on-site, but there is the opportunity for partial workplace flexibility in this role that would accommodate remote work 1-2 days per week most weeks of the year following initial training.
How to Apply:
Please apply directly to the job posting listed here. The following must be received for your application to be complete:
1) Resume
2) A cover letter describing how your experience relates to the listed required and preferred job qualifications
Finalists will be asked to provide a list of at least three professional references with titles, emails, and phone numbers (including at least one supervisory reference). Note that references will not be contacted without your prior knowledge.
