Director of Guest Experience

By: Olbrich Botanical Gardens

Job Summary:

The Director of Guest Experience will play an integral role in ensuring that Olbrich Botanical Gardens is a place where all feel welcomed to visit and volunteer. This will be done by focusing on inclusivity; improved guest experiences; implementation of new programs to improve accessibility (physical and financial); efficient and effective business, guest, and garden operations; and enhanced environmental sustainability practices.

This is responsible supervisory and professional work in development, planning, and management of guest and volunteer services at Olbrich Botanical Gardens within the City Parks Division. This position involves promoting the goals and objectives of Olbrich Botanical Garden; interfacing with 340,000 plus annual guests, members of the tourism industry, community representatives, rental clients, and volunteers to ensure the Gardens are a place for all to visit and enjoy. The work involves creating, organizing, implementing, overseeing, and leading new (or continuing) guest services, volunteer program, facility rentals, tram tours, and retail gift shop operation. This work, under the general supervision of the Garden Director, is characterized by independent judgment and discretion in planning for and directing guest services consistent with established programmatic objectives and applicable Parks Division policies.

Examples of Duties and Responsibilities include:

  • Direct and supervise guest experience operations of Olbrich Botanical Gardens, including lobby operations, gift shop, admissions, main phone line, tram, facility rentals, and frontline public program management
  • Supervise and manage a department of supervisory, professional, and hourly employees, and volunteers, either directly or through subordinate staff
  • Oversee the management of the longstanding successful volunteer program in collaboration with the Volunteer Coordinator

Please consult the City of Madison's job posting for more information, including detailed responsibilities, qualifications, and application requirements.

The City of Madison is an equal opportunity employer functioning under an affirmative action plan. We value diversity, equity, inclusion, and belonging. Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply!

Salary range: $68,320.98-$81,073.98 annually